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CUSTOMER COMMUNICATION MANAGEMENT

CUSTOMER COMMUNICATION MANAGEMENT

We deliver solutions and services for generating and delivering personalized, accessible, and compliant communications—such as emails and PDF documents—directly from enterprise systems including claims handling platforms, ERPs, CRMs, and other core business applications. ​

Expertise:

CCM Assessment, implementations, development, migrations, accessibility, project management, support services ​

Solutions:

Opentext Communications (Exstream, Streamserve), Quadient Inspire Flex

Deployment model:

On-premise or Software as a Service (SaaS) 

Edita Prima is a Partner With

Quadient

Quadient Inspire Flex is an any-premise, enterprise CCM solution that enables organizations to design, deliver, and manage personalized, compliant customer communications across channels from a centralized platform that unifies omnichannel touchpoints for a frictionless customer experience.

OpenText

OpenText™ Communications gives organizations one secure, cost-effective, efficient and reliable solution for all customer communications. OpenText Communications is a CCM tool that scales to fit the customer communication and document generation needs of any department or complex enterprise environment.

CASE: PDF Accessibility for Leading Finnish Bank

Edita Prima supported a major Finnish bank and insurance company in upgrading its document production. Focused on financial well-being and sustainability, the bank transitioned from a legacy system to Quadient Inspire Flex to centralize communications and improve efficiency. Edita Prima provided and implemented a solution which enables the delivery of accessible communications and documents as well as Edita Prima continues to support the client in continuous services. 

Why did they choose us?

  • Certified CCM consultants​

  • Successfull large (500MD+) and smaller projects​

  • Accessibility experts to insure compliant documents​

  • Holistic expertise across IT landscape​

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