Edita Prima and Quadient – Customer Communications Management Capability for Business-Critical Environments
- Jussi Naumanen
- Feb 3
- 2 min read
Customer communications is no longer merely a day-to-day operational activity, but a strategic whole that directly impacts efficiency, customer experience, and regulatory compliance and risk management. Edita Prima has been a partner of Quadient since 2017, supporting organizations in renewing their Customer Communications Management (CCM) and document composition from these perspectives.
Quadient is one of the leading providers of CCM solutions on the market. Its technology portfolio is particularly used in industries where communication volumes are high, messages are business-critical, and regulatory requirements are stringent. As a partner, Edita Prima’s role is to ensure that the solutions deliver tangible business value.
Edita Prima resells Quadient’s solutions and is responsible for design, implementation, development, and ongoing services. This enables customer communications to be centralized, standardized, and seamlessly integrated into an organization’s core systems.
CASE: How Is Accessible and Regulation‑Compliant Document Production Implemented in the Banking and Insurance Industry?
Edita Prima supported a major Finnish banking and insurance company in renewing its document production. The organization, which focuses on financial well-being and responsibility, migrated from a legacy document production system to the Quadient Inspire Flex solution with the following objectives:
to centralize customer communications into a single, managed entity
to improve production efficiency and the ability to adapt to change
to ensure document accessibility and regulatory compliance (including PDF accessibility)
Edita Prima was responsible for the design and implementation of the solution. With the new system, accessible and compliant documents are generated directly from business systems without separate manual steps. In addition, Edita Prima provides ongoing support services to the client and develops the solution in long-term collaboration with the customer.
Why Do Customers Choose Edita Prima?
Certified CCM experts
Experience from successful large-scale and smaller projects
Accessibility specialists ensuring regulation-compliant documents
Comprehensive expertise in business-critical IT environments
Edita Prima also operates as an OpenText partner in customer communications and information management solutions.
OpenText’s enterprise content management (ECM), customer communications management (CCM), archiving, and digital information management solutions complement Edita Prima’s offering, particularly in demanding, regulation-driven operating environments. The partnership with OpenText supports organizations in managing information, documents, and customer communications in a holistic manner—combining local expertise with lifecycle services.
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